الشحن والتسليم
Shipping & Delivery
Clear timelines, COD availability, and tracking for GCC, EU & beyond.
Processing Times
Orders are verified and prepared within [24–48 hours] after confirmation. COD orders may receive a quick verification call/SMS.
* Peak seasons (Ramadan, Eid, Q4) may add +1–2 business days.
Tracking
Once dispatched, you’ll receive a tracking link via email/SMS. If COD is used, tracking updates continue until delivery.
Track My OrderDelivery Estimates by Region
Transit time starts after dispatch. Estimates below assume business days and standard service.
GCC (KSA, UAE, Kuwait, Bahrain, Oman, Qatar)
| Country | ETA | COD | Notes |
|---|---|---|---|
| UAE | [1–3] | Yes | Fast metro coverage |
| KSA | [2–5] | Yes | Remote areas +1–2 days |
| Kuwait / Bahrain / Oman / Qatar | [2–6] | Yes | Customs clearance may apply |
Morocco
| Area | ETA | COD | Notes |
|---|---|---|---|
| Major Cities | [2–4] | Yes | SMS/phone confirmation |
| Other Regions | [3–7] | Yes | Rural +1–3 days |
European Union
| Zone | ETA | COD | Notes |
|---|---|---|---|
| EU Core (e.g., ES/FR/DE/NL) | [3–7] | Limited | COD availability varies by courier |
| Other EU | [4–9] | Limited | Customs not applicable intra-EU |
LATAM (Selected)
| Country | ETA | COD | Notes |
|---|---|---|---|
| [Country] | [5–10] | [Yes/No] | Customs duties may apply |
Shipping Rates
Rates are displayed at checkout based on destination, weight, and service level. For COD, a small service fee may apply where required by the local courier.
- Free shipping thresholds can appear automatically at checkout if eligible.
- Oversized/weight-based items may incur a surcharge.
Customs, VAT & Duties
Some destinations may charge VAT/duties upon import. These are payable by the recipient unless otherwise stated during checkout.
We show taxes/fees transparently wherever possible.
Cash-on-Delivery (COD)
- COD is available in GCC and Morocco (and limited EU lanes) with partner couriers.
- You’ll get up to [X] contact attempts for delivery; please keep your phone reachable.
- Refusing a confirmed COD parcel may restrict future COD eligibility.
Address Accuracy
Please include building, street, area, and a reachable phone number. Address edits are possible before dispatch; after dispatch, we’ll try rerouting with the courier.
Missed Delivery
If you miss the courier, they’ll attempt redelivery or contact you. Unsuccessful deliveries may return to origin after multiple attempts.
FAQ
How do I track my order?
Use the link in your confirmation SMS/email or visit Track Order with your order number and email/phone.
Can I switch from COD to card?
Yes, if the parcel hasn’t shipped. Contact us and we’ll update the payment method.
What if my package is delayed?
Delays can occur due to customs, weather, or high season. If your order exceeds the ETA window by +3 business days, contact us for priority follow-up.
Need Help?
Our team is here to assist with delivery questions or address updates.
Email: YOUR_EMAIL • WhatsApp: YOUR_WHATSAPP • Hours: YOUR_SUPPORT_HOURS
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